Shipping Policy

SHIPPING POLICY:

Below is our shipping policy for orders.

Order Processing Time:

1. • Once your order is placed and payment is successfully processed, we will begin processing it within 1-2 business days.
   • Please note that orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods and Delivery Time:

   • We offer standard shipping through reliable shipping carriers such as UPS, FedEx, or DHL.
   • The estimated delivery time for standard shipping within USA is 3-7 business days.

3. Shipping Rates:

   • Shipping rates are calculated based on the weight and dimensions of the package, as well as the destination.
   • During the checkout process, you can view the shipping options available for your order along with the corresponding rates.

4. Order Tracking:

   • Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package.
   • You can also track your order by logging into your account on our Shopify store and navigating to the order details page.

5. Shipping Restrictions:

   • We currently offer shipping services within the USA and to select international destinations.
   • Some products may have specific shipping restrictions due to their size, weight, or regulations imposed by certain countries. In such cases, the shipping options will be limited or unavailable during the checkout process.

6. Customs and Duties:

   • For international orders, please note that customs duties, taxes, and any additional fees imposed by the destination country are the responsibility of the customer.
   • We are not responsible for any customs charges that may be applied to your order.

7. Address Accuracy:

   • It is essential to provide accurate and complete shipping information during the checkout process to ensure the successful delivery of your order.
   • We will not be held responsible for orders delivered to incorrect addresses provided by the customer.

PLEASE NOTE: On weekdays, our order cutoff time is 5:00 PM. (GMT-08:00) Time Zone: Pacific Standard (Los Angeles) The order will be handled the same day if it is placed and a credit card authorization is approved before 5:00 PM EST, Monday through Friday. Orders placed Monday through Thursday after 6:00 PM EST will be processed the following business day.

If you have any further questions or require assistance regarding our shipping policy, please contact our customer support team. We are here to help!

CONTACT INFORMATION:

Email: info@golkonda.com

Thanks for being with us.

Returns and Refunds

We strive to provide you with the highest quality products and services. We want you to be completely satisfied with your purchase. However, we understand that there may be instances where you may need to request a refund. Please review our refund policy outlined below:

1. Eligibility for Refunds:
- Refunds are applicable within 30 days from the date of purchase.
- The product must be unused, in its original packaging, and in the same condition as when you received it.

2. Non-Refundable Items:
- Custom-made or personalized items.

3. How to Request a Refund:
- To request a refund, please contact our customer support team at info@golkonda.com with your order number and a detailed explanation of the reason for the refund request.
- Our customer support team will review your request and respond to you within 2 business days.

4. Refund Process:
- Once your refund request is approved, we will initiate the refund process.
- Refunds will be issued using the original payment method used during the purchase.
- The refund amount will exclude any shipping or handling charges incurred during the original purchase unless the return is due to a manufacturing defect or our error.

5. Return Shipping:
- If you are returning a product for a refund, you will be responsible for the return shipping costs, unless the return is due to a manufacturing defect or our error.
- We recommend using a trackable shipping service for returning the product.

6. Damaged or Defective Products:
- If you receive a damaged or defective product, please contact our customer support team immediately with your order number and clear photos showing the issue.
- We will assess the situation and provide a suitable resolution, which may include a refund, replacement, or repair, depending on the circumstances.

7. Changes to Refund Policy:
- We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.


8. What is the restocking fee?
You will not be charged any return fee/restocking fee.

Phone: +1 9179944018

Email: info@golkonda.com.com

Thank you for shopping with us.

Payment Policy

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• Shop Pay
• Apple Pay
• Google Pay
• Meta Pay

TERMS OF BILLING:

Pricing:

All prices listed on our website are in US dollars and are subject to change without notice. We reserve the right to modify prices, discounts, and promotions at any time, but we will honor the prices listed at the time you place your order.

Sales Tax:

We are required to collect sales tax on orders shipped to addresses within certain states where we have a physical presence. Sales tax will be calculated during checkout based on your shipping address.

Order Confirmation:

We want to ensure that you have all the information you need regarding your purchase. Once you have placed your order, you will receive an email confirmation that includes a summary of your order, including the total amount charged to your credit card.

Order Cancellation:

We understand that circumstances may arise where you need to cancel your order. If you need to cancel your order for any reason, please contact us as soon as possible. If your order has not yet been shipped, we will cancel it and issue a full refund. If your order has already been shipped, please refer to our return and refund policy for instructions on how to return the product for a refund. Please note that some orders may not be eligible for cancellation once they have been shipped, such as custom orders or personalized products.

Order Changes:

We want to make sure that you get exactly what you want. If you need to make changes to your order, such as changing the shipping address or adding items, please contact us as soon as possible. We will make every effort to accommodate your request, but please note that some changes may not be possible if your order has already been processed.

Changes to Billing Terms and Conditions:

We reserve the right to modify these billing terms and conditions at any time. Any changes will be posted on this page, and you will be deemed to have accepted the updated terms and conditions by continuing to use  after the changes have been posted.

If you have any question suggestion or complaints about our services please contact us.

Email: info@golkonda.com