Refund policy

Refund Policy for Clear Light INC Shopify Store

At Clear Light INC , we strive to provide you with the highest quality products and services. We want you to be completely satisfied with your purchase. However, we understand that there may be instances where you may need to request a refund. Please review our refund policy outlined below:

1. Eligibility for Refunds:
- To be eligible for a refund, you must have purchased the product directly from the   Clear Light INC Shopify Store.
- Refunds are applicable within 30 days from the date of purchase.
- The product must be unused, in its original packaging, and in the same condition as when you received it.

2. Non-Refundable Items:
- Certain items are not eligible for refunds. These include:
- Gift cards or promotional vouchers.
- Downloadable products, such as e-books or digital content, once they have been accessed or downloaded.
- Custom-made or personalized items.

3. How to Request a Refund:
- To request a refund, please contact our customer support team at info@clearlightdiamonds.com with your order number and a detailed explanation of the reason for the refund request.
- Our customer support team will review your request and respond to you within 2 business days.

4. Refund Process:
- Once your refund request is approved, we will initiate the refund process.
- Refunds will be issued using the original payment method used during the purchase.
- The refund amount will exclude any shipping or handling charges incurred during the original purchase unless the return is due to a manufacturing defect or our error.

5. Return Shipping:
- If you are returning a product for a refund, you will be responsible for the return shipping costs, unless the return is due to a manufacturing defect or our error.
- We recommend using a trackable shipping service for returning the product, as we cannot guarantee that we will receive your returned item.

6. Damaged or Defective Products:
- If you receive a damaged or defective product, please contact our customer support team immediately with your order number and clear photos showing the issue.
- We will assess the situation and provide a suitable resolution, which may include a refund, replacement, or repair, depending on the circumstances.

7. Changes to Refund Policy:
- Clear Light INC reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.

Please note that this refund policy applies only to purchases made through the Clear Light INC Shopify Store. If you have any further questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team.

8. What is the restocking fee?
You will not be charged any return fee/restocking fee.

Customer Support: 24/7 hours

Address: CLEAR LIGHT INC, 11 NEW KARNER ROAD,, #492, GUILDERLAND NY 12084, United States

Phone: +1 9179944018

Email: info@clearlightdiamonds.com

Thank you for shopping at Clear Light INC!