Shipping policy

SHIPPING POLICY:

Thank you for choosing Clear Light INC! We appreciate your interest in our products. Below is our shipping policy for orders placed on our Shopify store:

  1. Order Processing Time:

    • Once your order is placed and payment is successfully processed, we will begin processing it within 1-2 business days.
    • Please note that orders placed on weekends or public holidays will be processed on the next business day.

  2. Shipping Methods and Delivery Time:

    • We offer standard shipping through reliable shipping carriers such as UPS, FedEx, or DHL.
    • The estimated delivery time for standard shipping within USA is 3-7 business days.

  3. Shipping Rates:

    • Shipping rates are calculated based on the weight and dimensions of the package, as well as the destination.
    • During the checkout process, you can view the shipping options available for your order along with the corresponding rates.

  4. Order Tracking:

    • Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package.
    • You can also track your order by logging into your account on our Shopify store and navigating to the order details page.

  5. Shipping Restrictions:

    • We currently offer shipping services within the USA and to select international destinations.
    • Some products may have specific shipping restrictions due to their size, weight, or regulations imposed by certain countries. In such cases, the shipping options will be limited or unavailable during the checkout process.

  6. Customs and Duties:

    • For international orders, please note that customs duties, taxes, and any additional fees imposed by the destination country are the responsibility of the customer.
    • Clear Light INC is not responsible for any customs charges that may be applied to your order.

  7. Address Accuracy:

    • It is essential to provide accurate and complete shipping information during the checkout process to ensure the successful delivery of your order.
    • Clear Light INC will not be held responsible for orders delivered to incorrect addresses provided by the customer.

PLEASE NOTE: On weekdays, our order cutoff time is 5:00 PM. (GMT-08:00) Time Zone: Pacific Standard (Los Angeles) The order will be handled the same day if it is placed and a credit card authorization is approved before 5:00 PM EST, Monday through Friday. Orders placed Monday through Thursday after 6:00 PM EST will be processed the following business day.

If you have any further questions or require assistance regarding our shipping policy, please contact our customer support team. We are here to help!

CONTACT INFORMATION:

Address: CLEAR LIGHT INC, 11 NEW KARNER ROAD,, #492, GUILDERLAND NY 12084, United States

Phone: +1 9179944018

Email: info@clearlightdiamonds.com


Thanks for being with us.